I was contacted by the author of the Smile & Succeed for Teens and asked if I would be willing to read and review the book on my blog. I agreed and several or a few days later I received a small packet in the mail from the author which included the book, a bookmark, a nice thank you card from the author, and a small promotional packet. It was all very nicely organized and put together. It made a good impression on me from the start.
I mention that I was contacted by the author because, frankly, this is not the sort of book I normally read and review. It's in a genre that I do not tend to gravitate towards, but I decided to go ahead and give it a whirl because a) I have teenage sons, b) who work in retain, and c) need to learn how to smile more.
It took only a day or so to read (it took me much longer to write the review, sadly) because it is not a particularly dense book. The book is illustrated nicely throughout which makes the reading speed along and provides some opportunities to learn a concept visually. I appreciated this and I think it will make the book a little more accessible to teen readers--the prospective and intended audience.
There are seven total chapters in the book dealing with topics related mostly to customer service and people skills. Key to the entire scheme is that people need to smile more and frequently. I remember hearing a lot of these ideas when I worked in retail. Such advice like smile when talking on the phone and making good eye contact are fairly standard protocols and not really unique. Nevertheless, for the beginner in any customer service related environment, these starter keys are going to be essential because they are simply things one mostly 'learns' through trial and error. Most training in the world of retail goes something like: here's what we do/sell, go out and do/sell it. Most training, at least in my retail experience, had little to do with how to actually carry yourself on the job. There was not a lot of emphasis, when I worked in retail (except when one fouled up and had to be corrected by 'the manager'), on the more personal side of customer service: patience, smiling, professionalism, etc. We were just always told 'the customer is always right' which is, to be sure, a crock of something but I suspect it was the best way our managers knew how to tell us to be nice to everyone even when they were so clearly wrong. It was also a way of saying, 'Neither your personal integrity matters nor that of the customer. Just find a way to get that dollar from their wallet into our cash register.'
This is probably why I do not work in retail. Be that as it may.
Other aspects of the book are fairly standard life skills regardless of whether you are working in retail or the sanitation department: be courteous, shake hands, look people in the eyes, say please and thank you, listen to people when they speak, and so on. These things are called common courtesy and I suspect that many of us--adults included--could stand a refresher course in these things. So, arming a teen with these helpful courtesies before we look at them and say 'Go get a job' might prove to make the world a happier place and retail a more pleasant experience for everyone--especially since our retail world is littered with teenagers working their first job.
I think this is a book that would be helpful to teenagers who are getting started in the world of employment but the really they are not the key. The key will be getting the word out to parents who might purchase this book for their child(ren) or employing people who work with teens to buy the book and give it to young people who would benefit from it. I should also point out, in case it hasn't figured out, this isn't just a book for teens or for kids who are working in the retail market. There is a lot in this book that will benefit humans in general. If this book gets into the hands of teens, I think the style and format will appeal to them because it's easy reading and the reading blocks are short. The print is a larger size which makes the pages go by rather quickly.
The book also contains 'Wired Tips' which are short, pithy attention grabbing truthy kind of sayings. There are a lot of bullet point lists which may appeal to those with short attention spans. There are also quotes from important people that usually have something to do with the content of the chapter. At the end of the book readers can find the notes from the book, a series of helpful service organizations that one may wish to be involved with on a volunteer basis, and a fairly substantial index (given the size of the book). The cover is appealing and eye catching and notes that the author has won some awards in his life. Finally, as mentioned above, the book is heavily illustrated which will appeal to those who, again, have different learning styles or short attention spans.
I'll be passing my reader's copy along to my own sons simply because I am hopeful they will start smiling more and perhaps find some helpful information they can use for their daily walk. I recommend the book. There's nothing inherently deep or earth shattering about the information contained inside. The author has done a fine job of putting his experience into a practical, hands-on, common sense way of dealing with people in virtually any walk of life. We all need to know how to smile more often and how to be courteous to other people.
PS-This book may also appeal to special education teachers who are working with students who are so-called 'higher functioning.' Teaching students who will be eligible to work among the general population to practice these common courtesies may prove worthy of our time especially since, in my experience, many such students start out working in general retail settings.
Important Book & Author Things
- Where to purchase Smile & Succeed for Teens (Amazon $9.95, paperback)
- Author: Kirt Manecke
- On the Web: Smile the Book
- On Twitter:
- Academic Webpage:
- Publisher: Solid Press, LLC
- Pages: 131
- Year: 2014
- Reading Level: High School
- Disclaimer: I was provided a free copy of this book by the author in exchange for my fair and unbiased review.